Payment and shipping

Payment

Available payment methods include bank deposit and credit cards. If you require another payment method, please contact us. Other payment methods are only acceptable by prior arrangement.

After receiving your order, our staff will confirm that all components of your order are available from stock. In the unusual even that a product is not available from stock, we will negotiate with you how to proceed. Bank deposit payments should not be sent, and credit card payments are not billed until we have confirmed that we can supply your order.

Though both bank deposit and credit card payments are acceptable, we may require one or the other in special circumstances. We will contact you if this is the case.

Australian customers

We prefer bank deposit payments by "direct deposit" for all orders, though credit card payments are also acceptable. Direct deposits may be sent from your bank branch or from internet banking.

Rest-of-world customers

We prefer credit card payments for orders less than $500, and bank deposit payments by "wire transfer" for orders greater than this amount. Wire transfers may be sent from your bank branch using the SWIFT network. Typically, there are fees to send and fees to receive the transfer. The customer must pay any fees to send the transfer, and Proxxon World will absorb the cost of receiving the transfer, plus any intermediary bank charges.

Shipping

Available shipping methods include pick up by appointment and Registered post for Australian customers, and Airmail and Express Courier International for rest-of-world customers.

Available shipping methods and their associated costs will be presented during checkout. In the unusual event that shipping quotes cannot be calculated for your order, please proceed to place your order without the shipping quote and we will contact you with a shipping quote before your order is processed.

Australian customers

Pick up by appointment is available from our Tuggerah Business Park warehouse. Please nominate your preferred pick up date and time in the order comments. We do not have any facility for processing payment at the time of collection so orders should be paid in advance, though cash at the time of collection is acceptable (exact change please). Registered post with tracking and optional insurance is also available for all orders throughout Australia.

Rest-of-world customers

For low-value orders, you may choose Airmail delivery, without tracking, without insurance. Typical delivery times are 10-14 days, subject to your local customs clearance. For high-value orders we recommend Express Courier International which is delivered to your door by signed courier, with internet tracking and optional insurance.